Privacy Policy
Last updated: January 1, 2025
1. Introduction
Astra ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.
2. Information We Collect
We may collect the following types of information:
- Account information: Name, email address, and password when you register.
- Usage data: AI model interactions, token consumption, API request logs, and feature usage.
- Payment information: Billing details processed securely by our payment provider. We do not store full card numbers.
- Device data: IP address, browser type, operating system, and access timestamps.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Monitor and analyze usage patterns to enhance user experience
- Detect and prevent fraudulent or unauthorized activity
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers: Trusted third parties that assist in operating our platform (hosting, payments, analytics).
- Legal requirements: When required by law or to protect the rights, property, or safety of Astra or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to users.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or audit purposes.
6. Cookies
We use session cookies to authenticate users and maintain your login session. We may also use analytics cookies to understand how users interact with the Service. You can disable cookies in your browser settings, though this may affect functionality.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), hashed password storage, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication where available.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing of your data
- Request a portable copy of your data
- Withdraw consent at any time
To exercise these rights, contact us at privacy@astra.ai.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at privacy@astra.ai.